Shipping policy
Shipping Policy
Last updated: August 1, 2026
This Shipping Policy explains how orders placed through kawaiibowl.online are processed, shipped and delivered.
1. Free Worldwide Shipping
KawaiiBowl offers free standard shipping to supported destinations worldwide.
No minimum purchase amount is required unless a different condition is clearly displayed during a specific promotion.
Free shipping applies to the standard delivery method. Optional express or expedited delivery, when available, may involve an additional charge.
2. Estimated Delivery Time
Our estimated delivery time is:
7–10 days
The delivery estimate begins after an order has been successfully confirmed and prepared for shipment.
Although most orders are expected to arrive within this timeframe, delivery dates are estimates rather than guarantees.
3. Order Processing
After an order is placed, customers will receive an order confirmation at the email address provided during checkout.
Orders are reviewed for payment authorization, delivery information and product availability.
Orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.
4. Shipping Confirmation and Tracking
When tracking is available, customers will receive shipping confirmation containing a tracking number or tracking link.
Tracking information may take several days to update after a package has been dispatched. A temporary absence of tracking updates does not necessarily mean that the package has stopped moving.
5. International Shipping
We ship to many international destinations. However, service may be unavailable in certain countries or regions because of:
- Carrier restrictions
- Import restrictions
- Sanctions or legal requirements
- Remote-location limitations
- Security concerns
- Temporary delivery disruptions
If we cannot deliver an order to the submitted address, we will contact the customer and provide an appropriate solution.
6. Customs, Duties and Taxes
International packages may be inspected by customs authorities.
Import duties, local taxes, brokerage fees or customs handling charges may be collected by the destination country. Unless expressly included at checkout, these charges are separate from free standard shipping and may be payable by the recipient.
KawaiiBowl does not control customs assessments or clearance times.
7. Accurate Delivery Information
Customers are responsible for providing a complete and accurate shipping address, including:
- Full recipient name
- Street address
- Apartment or unit number
- City
- Province, state or region
- Postal or ZIP code
- Country
- Valid phone number where required
Contact us immediately if you notice an address error.
We cannot guarantee that an address can be changed after the order has entered processing or has been dispatched.
8. Delivery Delays
Delivery may be delayed because of circumstances including:
- Customs inspections
- Weather events
- Carrier disruptions
- Public holidays
- Transportation congestion
- Natural disasters
- Incorrect or incomplete addresses
- Remote-area delivery requirements
- Local emergencies
- Events outside our reasonable control
If tracking has not updated for an extended period, contact us at support@kawaiibowl.online.
9. Split Shipments
Orders containing multiple products may be shipped in separate packages.
When an order is divided into multiple shipments:
- Packages may arrive on different dates
- Separate tracking numbers may be provided
- No additional standard shipping fee will be charged
Receiving only part of an order does not necessarily mean that the remaining products are missing.
10. Lost Packages
If tracking indicates that a package has not been delivered and appears to be lost, contact us with your order number.
We may ask the shipping carrier to investigate before issuing a replacement or refund.
Customers should report suspected lost packages within a reasonable period after the estimated delivery date.
11. Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it:
- Check the delivery area, mailbox, reception desk or safe location.
- Ask household members, neighbours or building staff.
- Confirm that the shipping address on the order is correct.
- Contact the carrier for delivery details.
- Contact KawaiiBowl if the package remains missing.
We will review the available information and assist where reasonably possible.
12. Damaged Packages
If a package arrives damaged:
- Photograph the outside of the package
- Photograph the shipping label
- Photograph the damaged product
- Keep the packaging and product
- Contact us promptly
Do not discard the packaging until the matter has been reviewed.
13. Refused and Unclaimed Packages
Orders returned because they were refused, unclaimed or sent to an incorrect address may require additional processing.
Any reshipment costs caused by incorrect customer information may be charged where permitted by law.
Refunds will be handled according to our Return and Refund Policy and applicable consumer rights.
14. Order Changes and Cancellations
Contact us immediately if you need to change or cancel an order.
We will make reasonable efforts to help, but changes or cancellations may not be possible after dispatch.
15. Contact Information
For shipping assistance:
KawaiiBowl
1033 90e Avenue
Montréal, QC H8R 3A4
Canada
Email: support@kawaiibowl.online
Phone: (866) 612-8483