Refund policy

Return & Refund Policy

Last Updated: August 21, 2026

At KawaiiBowl, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, we offer a 30-day free return and refund policy, subject to the conditions outlined below.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a standard return, the item should generally:

  • Be returned within the 30-day return period
  • Be in reasonably original condition
  • Include the original components and accessories supplied with the product
  • Not show signs of intentional damage, misuse, or unauthorized modification

Please contact us before returning an item.

2. Free Returns

Eligible returns within our 30-day return period are provided free of charge.

Customers should not send products to our business address without first receiving return instructions from our customer support team. Depending on the product and destination, the appropriate return location may differ.

To begin a return, contact:

Email: support@kawaiibowl.online
Phone: (866) 612-8483

Please include your order number, the product you wish to return, and the reason for the return.

3. Refunds

Once your approved return has been received and reviewed, we will process the applicable refund.

Approved refunds will normally be issued to the original payment method used for the purchase.

Although KawaiiBowl may process a refund promptly after approval, the time required for the funds to appear in your account can vary depending on your bank, payment provider, or card issuer.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at support@kawaiibowl.online.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging when appropriate

Our team will review the matter and provide an appropriate solution, which may include a replacement, return, or refund.

5. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests before the order has entered the fulfillment or shipping process. Once an order has been processed or shipped, cancellation may no longer be possible. In this case, you may use our 30-day return process after receiving the product.

6. Non-Returnable Situations

A return may be refused if:

  • The request is submitted after the applicable 30-day period
  • The product has been intentionally damaged
  • The item has been materially altered or modified after delivery
  • Required product components are missing due to customer action
  • The return involves fraudulent or abusive activity

Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.

7. Exchanges

If you would like a different product, size, style, or variation, please contact our customer support team.

Depending on availability, we may assist with an exchange or recommend returning the original item for a refund and placing a new order.

8. Contact

For all return and refund questions:

KawaiiBowl
1033 90e Avenue
Montréal, QC H8R 3A4
Canada

Email: support@kawaiibowl.online
Phone: (866) 612-8483