Refund policy
Return & Refund Policy
Last updated: August 1, 2026
At KawaiiBowl, we want every customer to feel confident when placing an order. This Return and Refund Policy explains when products may be returned, how refunds are handled and what you should do if an order arrives damaged, defective or incorrect.
By purchasing through kawaiibowl.online, you agree to the terms described below.
1. Thirty-Day Return Period
You may request a return within 30 days after the date your order is delivered.
To begin a return, contact:
Email: support@kawaiibowl.online
Phone: (866) 612-8483
Return requests submitted after the 30-day period may not be accepted unless otherwise required by applicable law.
2. Free Returns
KawaiiBowl provides free standard return shipping for approved and eligible returns.
You must contact us before returning an item. After your request is approved, we will provide return instructions and, where available, a prepaid return label or another approved return method.
Products sent back without prior authorization may not qualify for free return shipping and may be refused.
3. Return Eligibility
To qualify for a return, the product should generally be:
- In the same condition in which it was received
- Unused and free from damage caused after delivery
- Clean and suitable for resale
- Returned with its original packaging, accessories and components
- Accompanied by valid proof of purchase
Because our products may come into contact with food, bowls or tableware that have been used, washed or damaged after delivery may not qualify for a discretionary return unless the product was defective when received.
Your mandatory consumer rights remain unaffected.
4. Damaged, Defective or Incorrect Products
Please inspect your order as soon as it is delivered.
Contact us promptly if:
- The item arrived broken or damaged
- The item has a manufacturing defect
- You received the wrong product
- Parts or accessories are missing
- The package arrived with significant visible damage
Include your order number and clear photographs of the product, packaging and shipping label.
After reviewing the information, we may offer one of the following remedies:
- A replacement product
- A full or partial refund
- A return at no cost to you
- Another appropriate solution permitted by applicable law
Please do not discard the product or packaging until your request has been reviewed.
5. Products That May Not Be Returned
Unless required by applicable law, returns may not be accepted for:
- Products returned more than 30 days after delivery
- Used or washed food-contact products
- Products damaged through misuse or improper care
- Products missing original components or packaging
- Final-sale products clearly identified before purchase
- Gift cards or digital products
- Personalized or custom-made products
- Products returned without authorization
- Products showing signs of deliberate damage or return abuse
If an otherwise excluded product arrives defective, damaged or incorrect, contact us so we can review the issue.
6. Return Process
To request a return:
- Contact support@kawaiibowl.online within 30 days of delivery.
- Include your name, order number and reason for the return.
- Provide photographs when the item is damaged, defective or incorrect.
- Wait for return approval and instructions.
- Package the item securely using its original packaging where possible.
- Use the authorized shipping method provided by our team.
- Keep your return receipt or tracking information until the refund is completed.
Do not send a return to our mailing address unless our customer support team specifically instructs you to do so.
7. Refunds
Once the returned product is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Depending on your bank, card issuer or payment provider, it may take approximately 5–10 business days for the refund to appear after it has been processed.
KawaiiBowl does not control the processing time of banks or payment providers.
8. Original Shipping Charges
Standard worldwide shipping is free.
If a customer selected an optional paid expedited service, the additional expedited shipping fee may not be refundable unless the return results from an error by KawaiiBowl or unless otherwise required by law.
9. Exchanges
We may be able to replace damaged, defective or incorrect products depending on availability.
For preference-based exchanges, the most efficient option may be to return the original item and place a new order after the return is approved.
10. Order Cancellations
Contact us as soon as possible if you need to cancel or change an order.
We will make reasonable efforts to accommodate the request. However, an order cannot normally be changed or cancelled after it has been dispatched.
If the order has already shipped, you may request a return after delivery in accordance with this policy.
11. Refused or Unclaimed Deliveries
Refunds for packages that are refused, unclaimed or returned because of an incorrect address will be reviewed individually.
Additional costs caused by an incorrect or incomplete delivery address may be deducted from the refund where permitted by law.
12. Return Abuse
We reserve the right to decline returns where there is reasonable evidence of fraud, excessive return activity, deliberate damage, false claims or abuse of this policy, subject to applicable law.
13. Consumer Rights
This policy does not limit any non-waivable rights or remedies available under applicable consumer protection laws.
14. Contact Information
For return or refund assistance, contact:
KawaiiBowl
1033 90e Avenue
Montréal, QC H8R 3A4
Canada
Email: support@kawaiibowl.online
Phone: (866) 612-8483