Contact Us
Contact KawaiiBowl
Thank you for visiting KawaiiBowl. Our customer support team is here to assist you with questions about products, orders, shipping, returns and refunds.
Customer Support
Email: support@kawaiibowl.online
Phone: (866) 612-8483
We aim to respond to email inquiries within one to two business days. Response times may be longer during weekends, holidays or periods of high order volume.
Mailing Address
KawaiiBowl
1033 90e Avenue
Montréal, QC H8R 3A4
Canada
Please do not send products to this address without first contacting our customer support team. Returns sent without prior authorization may be delayed, refused or returned to the sender.
Order Support
When contacting us about an existing order, please include:
- Your full name
- Your order number
- The email address used at checkout
- A brief description of your request
- Photos or videos if the product arrived damaged, defective or incorrect
Providing complete information will help us review your request more efficiently.
Shipping Questions
Orders are eligible for free worldwide shipping, with an estimated delivery time of 7–10 days. Delivery times are estimates and may be affected by customs procedures, carrier delays, weather conditions, public holidays or circumstances outside our reasonable control.
Returns and Refunds
Eligible products may be returned free of charge within 30 days of delivery. Before returning an item, contact us at support@kawaiibowl.online to request return authorization and instructions.
General Inquiries
For questions regarding our website, products, policies or services, contact us through the details above. We appreciate your interest in KawaiiBowl and look forward to assisting you.